FAQs – Outdoor Goats

General

Can I use the same credentials I have used on the App/ Website to log in to interchangeably

Yes, you can use the same credentials on the website or the app for a flawless experience through either social sign-in if this was your initial method of sign-up, or by physically entering your email and password

How do I reset my password for the custom id I created on the App/ Web?

1. Use the forgot password feature
2. Enter the OTP
3. Follow the changes to setup a new password

How do I reset my password for the google sign-up I created on the App/ Web?

1. Log in to your google account
2. Follow the password change / forgot password process
3. Sign in with the id to the app

Shopping With OutdoorGoats

Where can I find an order I placed, my wallet and and the invoice ?

Profile section of your OutdoorGoats app or website

How do I place an order?

Browse through our curated selections which include some of the best brands for over 30 outdoor sports and add the gear you like to your cart. If you are not a registered user, you will be asked to verify your email address and/or your number through an OTP process. Now check-out through one of the many payment options and hang-tight – your order will be with you shortly.

I used the money in my wallet for a transaction and later cancelled it but my money is not come back yet?

As soon as your refund is initiated rest assured you will receive your wallet credits back- if not you can connect with us on care@outdoorgoats.com or on +91 9819039500

Where can I find product that I have Wishlisted?

On the website, click on the Wishlist button on the top right of the screen

Are my addresses stored with OutdoorGoats?

Yes - You can edit and delete these addresses at any time through your profile section on the app or website. Be assured your data is safe and is only used for delivery and is strictly collected in confidentiality and not sold to any third party.

Are my card details stored with OutdoorGoats?

We do not store any card or payment related details on our app or website.

Shipping Policy

What is our shipping and delivery process?

Once you have completed placing your order on our Platform, you will receive an order confirmation on your registered email and phone number.
The order confirmation will contain the order number, estimated date of delivery and payment details.
Once your order is confirmed by us, your products are inspected thoroughly to ensure they meet OutdoorGoats’s product quality standards.
After they pass through the final round of quality check, they are packed, adhering to OutdoorGoats’s packaging standards and handed over to our trusted delivery partner.
Our delivery partners then bring the package to you at the earliest. In case, they are unable to reach your provided address or at a suitable time, they will contact you to resolve the issue.
International Shipping – OutdoorGoats does not currently ship outside India.

What is the range of locations to which OutdoorGoats ships their products?

OutdoorGoats currently ships throughout India. Further, we are working on enabling international shipping soon.

Can you check if your delivery address is serviceable by us?

If you want to know whether your area is serviceable or not, kindly check your pin-code on the product page before placing your order.

How are the products packaged?

We package our products in boxes or bags, which will bear OutdoorGoats branding.

Where do you receive order confirmation?

After placing your order, you will receive a confirmation message on your registered email and phone number.

How can you track your order, once shipped?

All your orders can be tracked from the profile section on our app or website. In case of any queries please contact us here (linked form). You can check the status of your package through the 'Track' button on the 'My Orders' section

What is the estimated delivery time?

We usually dispatch most orders within 2 to 7 business days (excluding Sundays and public holidays). In situations beyond OutdoorGoats’s control, there may be circumstances which cause a delay. In such cases, OutdoorGoats will ensure delivery in the earliest possible timeframe.

We use various shipping partners to deliver your clothing and gear to you. This means, sometimes due to high traffic or other issues out of our control, your order may get delayed from time to time. While we try our best to get it to you in 5-7 days, we cannot guarantee that it always will.

Are there any shipping charges applicable on your order?

Shipping charges may be applicable on your orders depending on order value. The total charges for shipping (if applicable) will be visible on your cart page for you to review before placing the order.
The delivery partner will try to call you before delivering your order. There may be occassions where they are not able to reach you for various reasons, in which case your order will be returned back. If you would like us to re-attempt delivery after your order has moved to an RTO status, you may be charged a shipping fee

Cancellation Policy

Can you cancel your order before shipment?

If the order of the item(s) that you want to cancel has not been shipped yet, you can raise your cancellation request via email to our customer support team at orders@outdoorgoats.com - Our customer support team will respond to your email within 24 to 48 hours, confirming whether the product has been shipped or not.

Can you cancel the order after shipment?

In case an order is cancelled before receiving delivery but after the shipment has been made, the User must wait to receive the order and follow the returns/ exchange process on the Platform.

Can OutdoorGoats cancel an order?

OutdoorGoats reserves the right to cancel any order without any explanation for doing so. The company will ensure that any communication of cancellation of an order or any applicable refund will be made in a reasonable time. Refund will take a maximum of 10 working days.

What is the process for refund on cancelled orders?

In case of cancellation before shipment, we process the refund within 7 to 10 working days after receiving the cancellation request.
In case of cancellation by the Platform or the Seller or if the product is lost by us or undelivered to your location, whole order amount for the products ordered by you will be refunded.

In case of cancellation once the shipment has already been dispatched, refund will be initiated in accordance with the refunds policy, once the product is returned and verified.

How do you return an item purchased on OutdoorGoats?

OutdoorGoats offers its customers an ‘easy returns or exchange policy’, for products for which returns or exchange is permitted on the Platform. The product description on the Platform will clarify whether a product can be returned or exchanged.
For products on which returns or exchange are permitted, you must raise a request on the Platform within a maximum period of 7 days of receipt of the product. If the order contains multiple items, you can make a request for the whole or the part of the order as well.
Please see below for easy steps to be followed for returns or exchange:

Step 1: Via ‘My Orders’ section Click on 'Orders'. Go to the respective Order and select 'Returns or Exchange'. Proceed with identifying the reason for return and include an image of the product and the invoice no. for our reference.
Step 2: Once your return or exchange request is received, we will be responsible to pick up the item from you within 3 to 7 working days from the date of your return/ exchange request.

We will initiate the refund or replacement process only if:

A. the products are eligible for returns or refund as per the product description on the Platform;

B. return request is raised with us within 7 days of receipt;

C. the products are received by us are unused and in their original packaging with their seals, labels and bar-codes intact, together with all components forming part of the product;

D. upon our verification of the returned product, we find that the product is intact, unused, unaltered, undamaged and not tampered with.

Note: Fulfilment of an exchange request is subject to availability of stock. If there is no availability of stock, you will be eligible for a refund or have the ability to credit the amount to your wallet.

Become An Athlete

How can I become an athlete?

The OutdoorGoats athlete program is one of the most robust collaboration tools on the planet. An Outdoorgoat’s athlete is an expert sportsman who is extremely passionate about sharing their experiences, pro-tips and hacks with the exponentially growing community of enthusiasts. There are two ways in which you can apply to be a part of our athlete program On our website > (Link form) On our app > Download or open your OutdoorGoats app (link app) > go to the Tribe feature > hit the top scroll of activities > pick your activity and apply to the voice program by filling up the form. Our team of experts will review your form and activity on the app and website and get in touch with you if it meets our 15 step criteria which include some of the below;

a. You are who you say you are, and you are the GOAT Everything you say, post or write about builds on your brand image and public persona. At OutdoorGoats, we are committed to supporting and promoting you – who we believe is the key voice in the adventure industry as there is none better than you to lead conversations around the where, how, when and why of your outdoor port.

b. A simple an MCD attitude – Mindset – to grow themselves and the sport/ activity. Commitment – towards making their activity/ sport more accessible to all. Discipline – they should have achieved a certain level or ranking in their sport because of their discipline in practising the same

c. Your reviews Reviewing your favourite gear and sports goes a long way in helping the community make better decisions. Loved that hydration pack or pair of shorts? Review it on the app and website. A pair of shoes got you through a difficult trek? Tell the community how. A wetsuit kept you warm in cold waters? review the brand and technology to give it a 5 star. Anything you share should have a goal of helping and sharing with this ever growing outdoor community.

d. Sustainability and responsibility are at your core front

e. You are non-bi-partisan Our team will schedule a few calls with you to get to know you better and discuss your future plans. Once this goes smoothly you will receive information from us about the date in which your athlete profiles and it’s benefits associated. They will want to know about your goals and ambitions which could include expeditions, championships or even cleaning up your neighbourhood is serious and better understand how we can support you in your pursuit for the extra-ordinary. You may be required to assign 2 hours weekly of your time to grow the community of your sport on OutdoorGoats, details for this will be provided from time to time.

What do I get when I become an athlete?

Becoming an Athlete with Outdoorgoats is a Responsibilty in many ways – Our athletes carry on their shoulders the job of bringing new generation of outdoor lovers and adventurers to enjoy everything outdoors in a safe, responsible, sustainable & hatke way. There are different levels of the Athlete program which could include;

a. Getting verified on the app and website so you’re able to draw attention to yourself and your achievements so your community and brands take you a lot more seriously

b. Profiling and building your persona with Outdoor Goats on our app, website and multiple other social media platforms

c. Sponsoring your goals, courses, expeditions, championships through gear and/or cash

d. Crowd funding your next milestone

Become A Brand

How can I become a brand on OutdoorGoats?

At OutdoorGoats, we ensure only the best curated outdoor products are offered to our users that could help them in all their outdoor pursuits. Our users are unique, discerning, passionate and imbibe the #hatke lifestyle and need the best gear to get outside and stay there, safely for as long as they like.
If you would like to offer your brand to our community, write us at send us a message here (link form) and follow these simple steps:
a. Download our app
b. Setting up your profile

Once you have downloaded the app, you can sign-up to create an account. Chose a user handle that is most appropriate to your brand and use your business email to set up the account. Once you’re in the app, carefully follow these steps
1. Profile >> Become a brand
2. Toggle, Are you a brand
3. Enter your Brand Name, Point of Contact Name, Point of contact email address, product category/pin code and activities most applicable to your brand (max 5)

Now relax. Our verification team will get in touch with you to understand your brand and other details. Once this is done you can expect your brand to be presented on the app with a badge next to your user handle for the users to be able to find you. In the mean-time, start posting content about your brand, product, ethos, and get some of your existing customers to give you some reviews on the app to start to position on the app/website.

Check-list:

Your brand and you should be who you say you are
Your brand name should be correctly spelt
Your display picture should include your brand name/logo
Your bio, accurately highlight the adventure sport and category (if gear) relevant to your brand
Go ahead and talk about your inception and vision, users will want to know the thought brains the brand.

What benefits do I get on listing my brand with OutdoorGoats web and app?

Since we take our brands very seriously, listing on OutdoorGoats will go a long way in building credibility and presenting your brand correctly to the most accurate audience.
Receiving a brand badge on our app unlocks some of the coolest and most lucrative features your brand can leverage to not only build credibility for your brand, but also results in more effective sales. Some of these features include:

a. Verification badge on our app – this lets your fans and other users on OutdoorGoats notice and even find you without confusing you with other similar user handles. The badge highlights you as being verified and cherry-picked by our teams so every-time you create content or promote your product, your current and new customers will notice your brand and give you a follow, or bookmark your post for a future purchase.

b. Ratings & Reviews on our web and app - Building trust among your fans is the single guarantee to them staying loyal to you. Studies find that promoting your brand gives maximum ROI when you’re able to receive reviews and recommendations from your past and existing customers.
This also most true OutdoorGoats
Once your customers review your brand or product, these show front and centre on your brand’s profile page on the OutdoorGoats app as well as the website. This costs you nothing, but yet goes a long way in convincing new customers to try your product for the first time.

c. Mentions on our app - Yet another way to acquire new customers at no extra cost. You will be able to bring your content and gear collaborators to the app to talk about and promote you to other users. You can choose to feature them on your brand page as your athletes. These could be known names in the market you are already collaborating with as influencers or could also be experts in their specific sport.

Having OutdoorGoats verified experts mention or tag you in posts allows you to feature them on your profile right at the top. Other users tend to trust these mentions the most, even above discounts and advertisements.
Get them to tag you on their photos and videos and include your brand’s logo on their content. Your fans are their fans too, and will consider their word while making a purchase decision. If you need help with on-boarding experts or influencers, write to us at partners@outdoorgoats.com once you have received your brand badge.

Return & Exchanges

How do you return an item purchased on OutdoorGoats?

return/ exchange request. We will initiate the refund or replacement process only if:
A. The products are eligible for returns or refund as per the product description on the Platform;
B. Return request is raised with us within 7 days of receipt;
C. The products are received by us are unused and in their original packaging with their seals, labels and bar-codes intact, together with all components forming part of the product;
Now relax.
D. Upon our verification of the returned product, we find that the product is intact, unused, unaltered, undamaged and not tampered with.

What categories of products are not eligible for returns/ exchange?

A. Where product description does not permit returns;
B. Customized Products cannot be returned since they are ordered on demand;
C. Personal care appliances and undergarments cannot be returned due to hygiene issues

What is the process for return/ replacement of damaged, defective or wrong product in my order?

Our shipments go through rigorous quality check processes before they leave the warehouse. However in the rare case that your product is damaged during shipment or transit, you can request for a replacement or cancellation and refund. The simple 2 step returns or replacement process provided above will need to be followed in such a case.

Does a free gift have to be returned with the product?

Yes. The free gift is included as a part of the item order and needs to be returned along with the originally delivered product.

How will I get refunded for the returned orders and how long will this process take?

Refunds will apply in case of return request or where a replacement is requested but the product is out of stock when does as per the above guidelines. We process the refund once the products have been received and verified by us. This usually days 10 working days.
A. For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made through the payments gateway, within 7 to 10 working days of us having received the products back. Here you also have an option of credited this amount to your wallet to be used in future purchases.
B. For cash on delivery transactions, we will initiate a bank transfer against the refund amount against billing details shared by you. This process will be completed within 7 to 10 working days of us having received the products back and your bank details on email.

Will you be entitled refund of shipping charges, if levied?

In case of return of products for which shipping charges are applicable and paid by you, these shipping charges may not be refunded.

How many times can I exchange or return per order placed?

You are entitled to return or exchange once per order.

How to process a refund on partial payment for an order I chose not to receive?

Certain products/ cart values do not offer a COD option. You can choose a partial payment which is a small percentage of the actual product /cart amount.

Do I receive my entire amount back on return of items?

For all items a standard Rs. 100/- will be deducted which will go towards reverse shipping charges of returned product. In case of shoes and jackets reverse shipping charges will be deducted on actuals