Please email all your exchange and return requests to customercare@outdoorgoats.com with the order ID on the subject of the email or whatsapp us on +91 98190 39500 with the order ID and your query
Exchanges: With the exception of free size accessories (Caps, Bandana Mask, Mask, Workout Towels And The Bamboo Socks, waist packs, cycle saddle bags) hygiene and personal care products , Outdoor Goats offers no questions asked 7 day exchange policy per order from the date you received the delivery of your product. The Item(s) must be in the same condition that you received it, unworn, unused, unwashed, with tags, hygiene liners, and in its original packaging.
Exchanges will be processed within 3 working days after the item is received in the warehouse and checked for quality. Items can be exchanged once per order.
Returns & Refunds: With the exception of free size accessories (Caps, Bandana, Masks, Gaitors, Workout Towels bamboo socks, waist packs, cycle saddle bags, etc..), hygiene and personal care products, Outdoor Goats offers no questions asked 7 day return from the date you receive the delivery of your order. The Item(s) must be in the same condition that you received it, unworn, unused, unwashed, with tags and in its original packaging. Refunds will be processed within 7 working days after the item is received in the warehouse and checked for quality. Funds will be transferred back to the account through which the purchase was made or to your Outdoor Goats wallet. Incase any item was paid for in part or full through your OG wallet, the monies will be credited back to the wallet. Any additonal offers availed by the customer in lieu of the order including but not limited to cashback offers, cart discounts and/or complimentary merchandise must be returned in this case. Damaged receipts: Even though our awesome teams check each and every item with high standards of quality for every order, mistakes can sometaimes happen. Incase you have received a product that is damaged at the time of delivery, please send us an email on customercare@outdoorgoats.com with the order ID in the subject and an image of the item that you received damaged within 2 days of receiving the product. On reciept and verification of the same, we will arrange a reverse pick-up of the item at no additional cost and replace the item for you as per our exchange policy. In the event you received the package torn or broken, kindly share the image of the package. Please email all your exchange and return requests to customercare@outdoorgoats.com with the order ID on the subject of the email or whatsapp us on +91 98190 39500 with the order ID and your query.
